Manarena — Support
Contact us
Email [email protected]. Please include your player ID so we can find your account: tap your player badge at the top of the Home screen, open the Account tab and copy the short ID shown there. For a bug, a screenshot and your device model help a lot.
A purchase didn't arrive
Open your player badge → Account → Restore purchases. Purchases are checked with the store and delivered once; restoring never charges you again. If the item is still missing, email us with your player ID and the date of the purchase.
Cancel the Tavern Club
The Tavern Club is a monthly subscription that renews automatically until you cancel. Cancel it at least 24 hours before the renewal date:
- iPhone: Settings → your name → Subscriptions → Manarena → Cancel Subscription.
- Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Manarena → Cancel.
Deleting the game does not cancel the subscription.
Refunds
The store you paid handles refunds. iPhone: reportaproblem.apple.com. Android: Google Play → Payments & subscriptions → Budget & history, or the Google Play Help Center.
Keep your progress on a new phone
Open your player badge → Account → Secure your progress and sign in with Apple (iPhone) or Google Play Games (Android). On the new phone, open the same tab and sign in with the same account.
Delete your account
Open your player badge → Account → Delete Account, then tap it again to confirm. This deletes your account and its saved progress on our servers and cannot be undone. It does not cancel a Tavern Club subscription (see above) and does not refund purchases. You can also email us from the address you want a reply at, with your player ID, and we will delete it for you.
Privacy
How we handle your data: Privacy Policy. The rules of the game and purchases: Terms of Use.